Terms of Service
Last updated: 4 October 2026
1. About these terms
These terms govern your use of biancaa.com and everything you buy from us: coaching, mentoring, group programs, digital products, downloads and events. The site and those services are provided by Mana Kaitiaki Pty Ltd as trustee for the Mana Kaitiaki Trust (ABN 59 353 729 897). In these terms, “we”, “us” and “our” mean Mana Kaitiaki Pty Ltd, and “you” means the person using the site or buying the service.
By using this site, subscribing, or purchasing anything from us, you agree to these terms. Please also read our Privacy Policy, Refund and Cancellation Policy and Disclaimer. Together with these terms they form the whole agreement between us.
2. Who can buy from us
You must be at least 18 years old and legally able to enter a contract. If you are buying on behalf of a company or trust, you confirm you have authority to bind that entity.
3. The website
We provide the site as it is. We work to keep it accurate and available, but we do not promise it will be free of errors or uninterrupted. The content on this site is general in nature and is not personal advice. See our Disclaimer.
4. Buying from us
Prices
Prices are shown at the point of purchase and are in Australian dollars (AUD) unless stated otherwise. Prices include GST where GST applies. If you are outside Australia, your bank may apply currency conversion or international transaction fees. We may change prices at any time. A price change does not affect an order you have already paid for.
Your order
Placing an order is an offer to buy. The contract forms when we send you a confirmation email. We may decline an order, and if we do we will refund you in full.
Payment
Payment is taken through our checkout provider at the time of purchase, or according to the payment plan you selected. We do not store your card details. If you buy on a payment plan, you are committing to the full amount. Missing a payment does not cancel the remaining instalments. If a payment stays unpaid we may suspend your access until it is resolved.
If you do not recognise a charge, please email info@biancaa.com before contacting your bank.
5. Coaching, mentoring and programs
What you are buying
You are buying access to a defined program or a defined number of sessions, as described on the sales page at the time of purchase. You are buying our time, expertise, materials and facilitation. You are not buying a specific outcome.
Scheduling and attendance
Please give at least 24 hours notice to reschedule a session. Sessions cancelled with less than 24 hours notice, or missed without notice, are treated as delivered. If we need to reschedule, we will offer you a replacement time at no cost. Group calls run to a published schedule, and recordings are provided where the program says so.
Program access
Access to program materials runs for the period stated on the sales page. Where a program states lifetime access, that means for as long as we run the program and maintain its platform, and at least 24 months from your purchase. If we retire a program, we will give you at least 60 days notice and a way to download your materials.
Confidentiality
What you share with us in a session stays with us, except where we are legally compelled to disclose it, or where we believe disclosure is necessary to prevent serious harm. We ask the same of you in group settings. Sharing another participant’s private information outside the group is grounds for removal without refund.
6. Digital products
Digital products are delivered electronically, usually immediately after purchase. Please give us a working email address and check your spam folder. If your product does not arrive within a few hours, email info@biancaa.com and we will sort it out.
7. Licence and intellectual property
Everything we produce is ours: the website, copy, frameworks, methodologies, workbooks, recordings, images and brand. When you buy from us, we grant you a personal, non-exclusive, non-transferable licence to use the materials for your own use, including applying what you learn in your own business.
You may not share, resell or publish our materials; upload them to any file-sharing service or AI training dataset; record our sessions without written permission; or teach our frameworks as your own methodology.
8. Community conduct
We may remove anyone, without refund, who harasses, abuses or discriminates against another participant or our team, repeatedly disrupts sessions, or sells to other members without permission.
9. Cancellation and refunds
Set out in full in our Refund and Cancellation Policy, which forms part of these terms.
10. Your consumer rights under Australian law
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law. Where we are permitted to limit our liability for a breach of a consumer guarantee, we limit it to resupplying the service or paying the cost of having it resupplied.
11. Limitation of liability
Subject to section 10, and to the fullest extent permitted by law, we are not liable for any indirect or consequential loss, including loss of profit, revenue, opportunity, data or goodwill. Our total liability to you is limited to the amount you paid us in the 12 months before the claim arose. We make no promise that you will achieve any particular financial, business or personal result.
12. Indemnity
You agree to indemnify us against any claim, loss or cost arising from your breach of these terms, your misuse of our materials, or your unlawful use of the site.
13. Third-party services
The site uses third-party services such as our checkout provider, scheduling tool and newsletter platform. We do not control those services. Their own terms and privacy policies apply to your use of them.
14. Suspension and termination
We may suspend or end your access to the site or a program if you breach these terms, fail to pay, or harm other participants or our team.
15. Changes to these terms
We may update these terms. The version that applies to your purchase is the one published at the time you bought.
16. General
These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. If something goes wrong, email us first. If we cannot resolve it within 30 days, either of us may refer the matter to mediation before starting proceedings. If any part of these terms is unenforceable, the rest continues to apply.
Contact
Mana Kaitiaki Pty Ltd
